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Privacy Policy

Last updated: April 2025

Welcome to 3music TV ("we", "our", or "us"), operated by 3Music Networks. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, and other contact details you provide when registering, purchasing tickets, or contacting us.
  • Transaction Data: Details of purchases, payments, and ticket orders made through our platform.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, links clicked, and search queries.
  • Device & Technical Data: IP address, browser type and version, operating system, referring URLs, and device identifiers.
  • Communications: Messages, comments, or enquiries you send to us.
  • Newsletter Subscriptions: Email address and preferences if you opt in to our mailing list.

2. How We Use Your Information

We use the information we collect to:

  • Operate, maintain, and improve our website and services.
  • Process ticket purchases and send booking confirmations.
  • Send newsletters, promotional emails, and event updates — only where you have opted in.
  • Respond to enquiries and provide customer support.
  • Monitor and analyse usage trends to improve user experience.
  • Detect, investigate, and prevent fraudulent transactions and other illegal activity.
  • Comply with legal obligations and enforce our terms.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

  • Service Providers: Trusted third parties who assist in operating our website or providing services (e.g., payment processors such as Paystack), subject to confidentiality agreements.
  • Legal Requirements: When required by law, court order, or governmental authority.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected users.
  • With Your Consent: Any other sharing will be with your explicit consent.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our site. Cookies are small files stored on your device.

We use the following types of cookies:

  • Essential Cookies: Required for the website to function correctly (e.g., session management, CSRF protection).
  • Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
  • Preference Cookies: Remember your settings and preferences.

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of some parts of the site.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data where we have no compelling reason to continue processing it.
  • Restriction: Request that we restrict processing of your data in certain circumstances.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to our processing of your personal data for direct marketing purposes at any time.
  • Unsubscribe: Opt out of marketing emails at any time via the unsubscribe link in any email we send.

To exercise any of these rights, please contact us at the details below.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, secure server infrastructure, and access controls.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services (such as YouTube embeds, social media widgets, or payment gateways). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will indicate the effective date of the latest revision at the top of this page. We encourage you to review this policy periodically. Continued use of the site after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: