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Refund Policy

Last updated: April 2025

This Refund Policy sets out the terms under which 3Music Networks ("we", "us", "our") will process refunds for tickets and other purchases made through the 3music TV platform. Please read this policy carefully before completing any purchase.

1. Overview

All ticket purchases are subject to this Refund Policy. By completing a purchase on our platform, you agree to the terms outlined herein. We reserve the right to update this policy at any time, and the version in effect at the time of your purchase will apply to that transaction.

2. Ticket Refunds & Cancellations

Refund eligibility depends on the timing of your cancellation request:

  • More than 7 days before the event: Full refund, less any payment processing fees charged by our payment provider (Paystack).
  • 2–7 days before the event: 50% refund of the ticket price. Payment processing fees are non-refundable.
  • Less than 48 hours before the event: No refund will be issued.
  • After the event date: No refund will be issued.

3. Event Cancellation or Postponement

If an event is cancelled by the organiser, all ticket holders will receive a full refund, including payment processing fees, within 14 business days of the cancellation announcement.

If an event is postponed to a new date, your ticket will remain valid for the rescheduled event. If you are unable to attend the rescheduled date, you may request a full refund within 14 days of the postponement announcement.

4. How to Request a Refund

To request a refund, please:

  1. Email us at tickets@3music.tv with the subject line "Refund Request".
  2. Include your full name, email address used for the purchase, order reference number, and the reason for your refund request.
  3. We will acknowledge your request within 2 business days and confirm eligibility based on this policy.

5. Refund Processing Times

Approved refunds will be processed back to the original payment method within 5–10 business days. Refund timelines may vary depending on your bank or card issuer.

Paystack (our payment processor) may take an additional 3–5 business days to credit your account after we initiate the refund.

6. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

  • Payment processing and service fees.
  • Tickets purchased less than 48 hours before the event.
  • Tickets for events that have already taken place.
  • Complimentary or promotional tickets issued at no charge.

7. Contact Us

For refund enquiries or to report an issue with a purchase, please contact us: